Terms and Conditions for Green Coffee Lab

GCL’s Terms of Use and Terms & Conditions for our Loyalty Card, Website Usage, and Delivery

Loyalty Card:

1. Use of the Green coffee lab – coffee loyalty card, hereafter known as ‘the card’, constitutes your acceptance of these terms and conditions.

2. Buy any non-alcoholic hot drink from Green Coffee Lab to claim one stamp on the card. Once you have collected six stamps on one card, you can claim your seventh hot non- cannabinoid infused drink free.

3. The card must be presented at time of purchase, both for acquiring stamps and when redeeming the full card.

4. No photocopies accepted.

5. Not to be used in conjunction with any other offer or discount, except at the manager’s discretion.

6. The card cannot be exchanged for cash or credit, and has no cash or transferrable value.

Terms and Conditions.

We reserve the right to change, modify, substitute or remove, without notice, any information on this site as necessary.

If you need to contact us please use our “contact us” page.

We aim to deliver the best possible customer experience and we therefore adhere to current legislation in addition to trade body guidelines. The conditions detailed below do not affect your statutory rights. These include all of the current guidelines relating to the

information that we hold about you and, in order to clarify this, we have a published Privacy Statement.

Methods of Payment
We accept Visa, Mastercard, Switch and Delta. If you are paying by Switch you will also need to include the card issue number or start date. Payment must be made prior to delivery unless prior arrangements have been agreed with Green Coffee Lab Limited.

The total cost of your order is the price of the products plus delivery charges, if they apply.

All orders with credit details are encrypted and emailed to us at Green Coffee Lab Limited. We will decrypt this email to obtain your credit card information which has to be approved by our credit card processing company prior to dispatch, so please ensure that the details you provide us with are correct. We cannot accept responsibility for an order being held back as a result of incorrect or invalid payment details being given.

In the unlikely event that your payment card is used fraudulently to make a purchase with Green Coffee Lab Limited you, the consumer, are entitled to cancel the said payment(s). If payment has already been made, you, the customer, are entitled, in accordance with the standing Consumer Protection Distance Selling Regulation (2000), to a re-credit or to have all sums returned to you by the card issuer.

We aim to despatch all orders within two to five working days. During peak mail order periods (for instance, Christmas season), this timeframe may be extended slightly, although every effort will be made to despatch your order as soon as possible.

The Paddy and Scott’s online shop can only accept orders from within the United Kingdom, with a valid postcode. Due to high postage costs, this does not include Northern Ireland, the Isle of Man, the Channel Islands and the Orkney and Shetland Islands. However, Green Coffee Lab Limited is very happy to take orders from these destinations and elsewhere over the phone. Please call us on (lo-call rate) 078 534 589 88 and we will happily take your order. Alternatively, note your order in the ‘contact us’ feedback form, together with your contact details, and someone will contact you with a despatch price.

Please note that due to bio-terrorism legislation introduced in the United States of America following September 11, it is no longer commercially viable for us to ship mail order coffees to this country. Please accept our apologies.

Where goods are unavailable, or out of stock, Green Coffee Lab Limited will advise customers appropriately through the online shop.

Canceling your Order Prior to Delivery

You may cancel your order at any time up to the time prior to your item being despatched by telephone 078 534 589 88 (6am till 11pm Monday to Friday). After you have received the goods please refer to our Distant Selling Regulations below:

Distant Selling Regulations
You have the right to cancel your order within seven working days of delivery (starting the day after you receive the goods) and return them for a full refund. Should you cancel, we will then refund you the price you have paid for the goods. It is your responsibility to give notice of your wish to cancel within this cancellation period by email, fax or letter. You are under a duty to take reasonable care of the goods. We ask that the goods are returned in saleable condition at your expense and we would recommend for your own protection that you use a recorded delivery service.

Prices are charged according to those published on the site on the day of purchase. Green Coffee Lab Limited reserves the right to alter prices to reflect changes in material costs

As our coffees are a food item, they are therefore zero-rated for VAT purposes.

Green Coffee Lab Limited enter into medium to long-term agreements with coffee farmers and producers. However, due to seasonal variations, some of our coffees may not be available or, for reasons out of our control, we may no longer be able to source coffees from a given farm, co-operative or origin.

In these instances, we may choose to work with another producer from that origin, or, if we feel we cannot source a coffee of sufficient quality, not source from that origin at all.

Payment by cheque
We cannot accept payments made by cheque online.

Customer service
If you wish to register a complaint or comment please use the details found within the contact us section. You may do so either by phone, fax, email or post. We will deal with your query as soon as possible.

Green Coffee Lab Limited aim to deliver all products in perfect condition and exactly as the customer would wish to receive them. In order to ensure that this policy is maintained, claims of damaged or non-delivered goods should be made to Green Coffee Lab Limited within 24 hours of receipt, Green Coffee Lab Limited will be happy to provide substitute items, full collection and reimbursement, full credit or replacement.

Legal Statement

Every care has been taken to describe items as accurately as possible; however slight variations may occur due to the production of some of the goods.

Prices are subject to alteration and changes in VAT without notice. Should a product not be available we will contact you to discuss an alternative product.

This website, any content contained herein and any contract brought into being as a result of usage of this website shall be governed by and construed in accordance with the laws of England. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

Nothing in these Terms and Conditions affects your Statutory Rights. Errors and omissions excepted.

Use of this Website from outside the UK
Unless otherwise specified, the materials on this website are directed solely at those who access this website from the United Kingdom mainland, Europe, USA, Canada, Hong Kong, Australia or New Zealand. Those who choose to access this site from other locations are responsible for compliance with local laws if, and to the extent, local laws are applicable.

At this point the contract for our sale and your purchase of the goods shall be made and the contract shall be formed at the place from which our acceptance email is sent to you.

Privacy Statement
We are committed to protecting your privacy and security as our customer. We are obliged by the Distance Selling Directive, the Data Protection legislation and all current Trade and Legal precedence and policies to respect your wishes.

From time to time we may use the information gathered in order to send you promotional information from Green Coffee Lab Limited. We have however, within Green Coffee Lab Limited adopted a policy allowing you to opt out at any time. You can at any time ‘contact us’ and we will opt you out of any aspect of our marketing programme.

We collect information about you for two reasons: firstly to process your order and secondly, to provide you with the best possible service. We never give your details to any other person or company.

We collect the following information from your order: name, email address, billing address credit card information, and telephone number. This information will be used to process orders and, if necessary, to contact you regarding the status of your orders. We never collect other sensitive information about you.

Changes to the privacy policy
We reserve the right to change and update the privacy policy and these changes will be posted on our web site. We encourage you to visit this page from time to time to ensure you are aware of our any changes we may have made.

Privacy policies of link sites
While we carefully select the websites to which we link, we are not responsible for the privacy practices or the content of these websites.

Contact us
If you have any concerns regarding any personal information relating to you that we are holding, please contact us directly by using the details on our “contact us” page.

The site uses credit card encryption, to ensure a safe and secure shopping experience. All messages containing credit/debit card details between the site visitor and the server are secured through the encryption process. Customer and credit/debit card details are retrieved by the Green Coffee Lab Limited team via a decryption key. Our servers are continually being updated with latest operating system upgrades that include the latest security updates.

Damage to your Computer
Green Coffee Lab Limited makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it won’t cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it. Green Coffee Lab Limited shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

Browser cookies
A cookie is a small file that can be stored on your computer’s hard drive. Browser cookies are a method for storing small amounts of data during your visit to the site.

How do we use cookies?
Cookies are used on the site to enable our systems to record items that you have placed in your shopping basket. This enables you to return to the site at a later date to complete your purchase without having to re-input your details and order. The Cookies used on the site are not used for any other purpose. Our cookies do not contain any personal information about you.

Statutory rights
Please note that nothing contained within these terms and conditions affects your right as a consumer.

All material, images, text, packaging design and other information found on this site remains the property of Green Coffee Lab Limited and cannot be used without the expressed permission of Green Coffee Lab Limited.

Green Coffee Lab Limited cannot accept responsibility for any misuse of our website

Privacy Policy:
The following information explains how and why we collect information from you, to whom such information is disclosed and what your rights are.

What information do we collect about you?

When you place an order, we will need to know your name, address (and delivery address if different), phone number, email address, and payment details. Information that you provide if filling in online forms or liaising with us over phone or email. We may keep a record of this communication.

Details of transactions/visits you carry out through our site including, but not limited to, web traffic data, location, web logs.

How to we collect data from you?

We receive information in the following ways, either directly from you when you place an order, use the contact us form, email us directly or telephone us. The information we collect online is contact and marketing information so that we can provide you with an efficient service.

How do we use your information?

We use the information that we collect about you to:
Process orders and enhance your overall shopping experience by providing you with a more personalised site.
Provide requested details to you about the services or items you are interested in.

Monitor customer traffic patterns and site usage to help us develop the design and layout of the site.
Send notifications of changes to our service as well as updates and news about the company and its projects. This will only go ahead with your express consent. We will not send unsolicited emails.

Will Green Coffee Lab Limited disclose the information it collects to outside parties? Green Coffee Lab Limited may provide your personal data to third parties or contractors only where it is necessary to fulfil your orders or requirements. Green Coffee Lab Limited does not sell, trade or rent your personal information to others. We may provide aggregate statistics about our customers, sales, traffic patterns and related site information to reputable third-party vendors, but these statistics will include no personally identifying information.

How do we protect your information?

We endeavour to protect your information in the following ways: When you place an order or access your account information, we offer the use of a secure server. A secure server encrypts all of the information you input before it is sent to us, thus protecting your confidential data, particularly your credit card from unauthorised use. We will not request information which is excessive for our purposes; try, with your assistance, to keep any information we hold about you up to date and accurate; delete any information which we hold about you which is no longer relevant, within a reasonable period of the date such information becomes no longer necessary for our purposes; protect your data against unauthorised use.

How long do we keep your information?

We will only keep your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of any legal, accounting or reporting requirements.
At the end of that retention period we will either delete or anonymise your data for statistical purposes.

Receipt of information

You can request, at any time, that we stop using your information and, that we stop mailing information to you. You may continue to receive mailings on route to you for a short period of time while your suppression is being processed.

Important information about “cookies”

“Cookies” are small pieces of information that are stored by your browser on your computer’s hard drive – and are required by our site so you can store items into your shopping basket. We have developed our site so that you can retain items in your shopping basket for another occasion even if you do not wish to buy at that time. Our cookies do not contain any personally identifying information. You can disable cookies if you wish using the options in your internet browser, but you will not be able to use our online ordering service if you do.

Your Consent

By registering with Green Coffee Lab Limited and using our website and/or service, you consent to the collection and use of this information by Green Coffee Lab Limited. If we decide to change our privacy policy, we will post those changes on our website, so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.

You have the right to request access to any information we hold about you. Your right can be exercised in accordance with GDPR and should be sent to friends@paddyandscotts.co.uk
Our site may, from time to time, contain links to and from the websites our partners or affiliates. If you follow a link to any of these websites please note that they will have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check each website’s policy before submitting any personal information to these websites.

In summary

We are committed to protecting your privacy. We use the information we may collect on the site to enhance your overall Green Coffee Lab Limited experience. We do not sell, trade or rent your personal information to others. If you do not want to receive any announcements or special offers from us, please let us know.